Privacy Policy

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), and Organic Law 3/2018, on Personal Data Protection and guarantee of digital rights (LOPDGDD), users are hereby informed of the following privacy policy.

1. Data Controller

Controller: BellaEla Hair

Email: info@bellaela.com

Website: www.bellaela.com

2. Personal data collected

BellaEla Hair may collect the following personal data:

  • Identification data: first name and last name
  • Contact data: email, phone
  • Shipping and billing data
  • Information related to orders and returns
  • Data provided through forms, email, or WhatsApp
  • Browsing data (cookies, IP address, device type)

3. Purpose of data processing

Personal data will be processed for the following purposes:

  • Manage orders, shipments, exchanges, and returns
  • Address inquiries or requests made by the user
  • Manage the commercial and administrative relationship
  • Send commercial communications when consent exists
  • Comply with legal obligations
  • Improve the user experience on the website

4. Legal basis for processing

Data processing is based on:

  • The performance of a contract (product purchase)
  • The user's consent
  • Compliance with legal obligations
  • The legitimate interest of the controller to improve its services


5. Data retention

Personal data will be retained for the time necessary to fulfill the purpose for which they were collected and, subsequently, for the legally required periods.

 

6. Recipients of data

Data may be communicated to third parties only when necessary for the proper provision of the service, such as:

  • Payment platforms
  • Shipping and logistics companies
  • Technology providers (Shopify, Klaviyo, email services)

Under no circumstances will personal data be sold to third parties.

7. User rights

The user has the right to:

  • Access their personal data
  • Rectify inaccurate data
  • Request their deletion
  • Request the restriction of processing
  • Object to processing
  • Request the portability of their data

To exercise these rights, the user can send a request to info@bellaela.com, indicating the right they wish to exercise and proving their identity.

8. Security measures

 

BellaEla Hair adopts the necessary technical and organizational measures to guarantee the security, integrity, and confidentiality of personal data, preventing their loss, alteration, or unauthorized access.


9. Cookies

This website uses its own and third-party cookies to improve the browsing experience.

Users can consult detailed information in the Cookie Policy.

10. Modifications to the privacy policy

BellaEla Hair reserves the right to modify this policy to adapt it to new legislation or changes in its internal processes.

Modifications will be published in this section.


11. Applicable law

This privacy policy is governed by current Spanish and European data protection legislation.

 

BellaEla Hair